Refund policy

Return & Refund Policy

Last updated: 8 July 2026

1. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period expires 14 days from the day you, or a third party nominated by you, receive the last item of your order.

To exercise your right of withdrawal, contact us at [Kylesshopifywebinar@gmail.com] with a clear statement of your decision to withdraw. You may use the return request feature in your order confirmation email or customer account.

We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive your returned items. We will use the same payment method you used for the original transaction.

2. Return Conditions

To be eligible for a return, items must be:

  • Unused and in the same condition as received
  • In the original packaging
  • Returned within 14 days of notifying us of your withdrawal

3. Exceptions — Non-Returnable Items

The right of withdrawal does not apply to:

  • Digital products or downloadable software once accessed
  • Personalised or custom-made items
  • Perishable goods
  • Sealed items that have been opened and cannot be returned for hygiene reasons

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service as we cannot guarantee receipt of returned items.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days to your original payment method.

6. Faulty or Damaged Items

If you receive a faulty or damaged item, contact us within 48 hours of delivery at [Kylesshopifywebinar@gmail.com] with photos of the damage. We will arrange a replacement or full refund at no cost to you.

7. Contact

For any return or refund queries, contact us at: [NovaTech Store] [Kylesshopifywebinar@gmail.com]